Policy Hub
Section 1: Terms & Conditions
By using our site, you agree to our Terms. Products are subject to availability; returns allowed within 7 days of delivery if unworn and in original condition. All content, including our docuseries, is owned by On My Sole and may not be copied or reused. Adventure content is for entertainment only—attempt at your own risk. We are not liable for damages beyond your purchase price. See Privacy Policy for data use.
We respect your privacy. Personal information is collected only to process orders, improve our site, and share updates if you opt in. We don’t sell your data. Third-party services (like payment and shipping providers) may use your info only as needed. By using our site, you consent to this use. For questions, contact us at onmysolebrand@gmail.com.
We accept returns within 7 days of delivery for unworn, unwashed items in original condition. Refunds are issued to the original payment method once items are inspected. Final sale and limited edition products are not eligible for return. Customers are responsible for return shipping unless the item is defective or incorrect.
Orders are processed within 3-5 business days. Shipping times vary by location; delays caused by carriers or customs are beyond our control. You’ll receive tracking once your order ships. We are not responsible for lost or stolen packages after delivery.
Section 5: Accessibility Statement
On My Sole is committed to making our website accessible to everyone. We follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, aligned with U.S. federal standards (ADA, Section 508) and Texas state requirements.
While we continuously work to improve accessibility, some content may not yet meet these standards. If you encounter any accessibility issues—such as with navigation, images, video, forms, or text readability—please reach out to us at onmysolebrand@gmail.com. We are committed to providing timely assistance or alternative access.